Who We Are

Dyzar Luoux operates from 32 Bridge St E, Belleville, ON K8N 2Y7, Canada. We provide investment fundamentals education through our online platform at dyzarluoux.pro. When we refer to "we," "us," or "our" in this policy, we're talking about Dyzar Luoux and our educational services.

You can reach our privacy team at contact@dyzarluoux.pro or call us at +15874894710 if you have questions about how we handle your information.

Information We Collect

We collect different types of information depending on how you interact with our services. Here's what we gather and why it matters for your educational experience.

Information You Provide Directly

When you sign up for our courses or contact us, you share information with us voluntarily. This typically includes:

• Your name and email address when creating an account
• Phone number if you choose to provide it for course updates
• Educational background and investment experience level to personalize your learning path
• Payment information when enrolling in paid courses (processed through secure third-party payment processors)
• Questions and feedback you submit through our contact forms or course discussions

Information Collected Automatically

Our website collects certain technical information to improve your experience and keep our platform running smoothly. This happens in the background as you navigate our educational content.

How We Use Your Information

We're pretty straightforward about why we need your information. Everything we collect serves a specific purpose related to delivering quality investment education.

More specifically, we process your data to create and manage your student account, deliver course content you've enrolled in, send important updates about your courses, process payments securely, respond to support requests, analyze how students interact with our materials, and develop new educational content based on student needs.

Legal Basis for Processing

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy legislation, we process your personal information based on:

• Consent: When you sign up for our services, you're giving us permission to use your information as described here
• Contractual Necessity: We need certain information to provide the educational services you've purchased
• Legitimate Interests: We process data to improve our courses and prevent fraud, balanced against your privacy rights
• Legal Obligations: Sometimes we're required by law to maintain certain records

Sharing Your Information

We don't sell your personal information. Period. But we do work with trusted service providers who help us deliver our educational platform. These partnerships are essential for running our business, and we're selective about who we work with.

Service Providers

We share limited information with companies that provide essential services like payment processing, email delivery for course communications, website hosting and security, and analytics to understand how students use our platform. These providers only access the information they need to perform their specific functions and are contractually obligated to protect your data.

Legal Requirements

We may disclose your information if required by Canadian law, court order, or government regulation. This includes responding to valid legal requests from law enforcement or regulatory authorities in Canada.

Your Privacy Rights

Canadian privacy law gives you significant control over your personal information. Here's what you can do and how to exercise these rights.

To exercise any of these rights, email us at contact@dyzarluoux.pro with your request. We'll respond within 30 days and verify your identity before processing any requests involving personal data access or deletion.

Data Security Measures

We take protecting your information seriously. Our security approach combines technical safeguards, administrative procedures, and physical protections to keep your data safe.

All data transmitted between your browser and our servers is encrypted using industry-standard SSL/TLS protocols. We store your information on secure servers with restricted access, protected by firewalls and intrusion detection systems. Payment information is processed through PCI-compliant payment processors and we never store complete credit card details on our servers.

Our team receives regular training on data protection practices, and we conduct periodic security audits to identify and address potential vulnerabilities. While we implement strong security measures, no system is completely immune to security breaches. If we experience a data breach affecting your personal information, we'll notify you promptly as required by Canadian law.

Data Retention

We keep your information only as long as needed for the purposes described in this policy or as required by law. Different types of data have different retention periods based on their purpose and legal requirements.

Active student accounts and course progress data are maintained while you remain enrolled in our programs. After account closure, we retain basic information for seven years to comply with Canadian tax and financial record-keeping requirements. Marketing communications data is kept until you unsubscribe, plus an additional 90 days for processing.

Technical logs and analytics data are automatically deleted after the retention periods specified in the data collection table above. If you request deletion of your account, we'll remove your personal information within 45 days, except where we're legally required to maintain certain records.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to provide a better learning experience and understand how students interact with our platform. You have control over how these technologies are used.

Essential Cookies

These cookies are necessary for our website to function properly. They enable basic features like page navigation, secure login, and access to your course materials. You can't opt out of essential cookies if you want to use our services.

Analytics Cookies

We use analytics tools to understand which courses are most helpful, where students struggle, and how we can improve our content. These cookies collect aggregated data that helps us make better educational materials.

You can manage cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Keep in mind that disabling certain cookies may affect your ability to use some features of our platform.

Children's Privacy

Our services are designed for adults interested in investment education. We don't knowingly collect personal information from individuals under 18 years of age. If you're under 18, please don't provide any information on our website or enroll in our courses without parental consent.

If we discover that we've inadvertently collected information from someone under 18, we'll delete that information promptly. Parents or guardians who believe we may have information about a minor should contact us immediately.

International Data Transfers

We primarily store and process your information within Canada. However, some of our service providers may process data in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place through standard contractual clauses or other mechanisms recognized under Canadian law.

If you're accessing our services from outside Canada, your information will be transferred to and processed in Canada, where data protection standards may differ from your home country.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website at least 30 days before the changes take effect.

The "Last Updated" date at the top of this policy tells you when it was most recently revised. We encourage you to review this policy periodically to stay informed about how we're protecting your information.

Filing a Complaint

If you're not satisfied with how we've handled your personal information or responded to your privacy rights requests, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.

We'd appreciate the opportunity to address your concerns directly first. Please contact us before escalating to the Privacy Commissioner so we can try to resolve any issues.